Return and Refund Policy

Last Updated: [DATE]

At Jinams, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we’re here to help.

Please read the following policy carefully to understand our return, exchange, and refund process.

1. Return Eligibility

To be eligible for a return, your item generally must:

• Be requested for return within 7 days of delivery;
• Be unused and in its original condition;
• Be returned with its original packaging, tags, accessories, manuals, or other included items, where applicable;
• Not show signs of misuse, damage caused after delivery, or excessive wear; and
• Meet any product-specific return requirements shown on the product page.

Some products may have different return conditions due to their nature. Any special conditions will be clearly communicated on the relevant product page or at checkout.

Nothing in this policy affects any mandatory consumer rights or remedies available to you under applicable Indian law.

2. Return Timeframe

You must contact us within 7 days of receiving your order if you would like to request an eligible return.

To start a return, please contact:

Email: Sptember.blooms@gmail.com

Please include your:

• Order number;
• Name and contact information;
• Product you wish to return;
• Reason for the return; and
• Photographs or other information where requested.

We will review your request and let you know whether the return is approved and what steps to follow.

Please do not send products back without receiving return instructions from us, as unauthorised returns may cause delays in processing your request.

3. Refund Process

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be initiated within 7 days.

Refunds will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.

After we initiate the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Refund Processing Time: 5-10 days

If you have not received an expected refund after the stated timeframe, please contact us at Sptember.blooms@gmail.com.

4. Exchanges

Where available, we may offer an exchange for an eligible product.

Exchange Period: 7 Days

Exchanges may be subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate option.

For size, colour, or variation exchanges, the item must generally meet the same condition requirements as a standard return.

Exchange Shipping Cost: FREE FOR ELLIGIBLE ITEMS otherwise CUSTOMER PAYS

5. Damaged, Defective, Incorrect, or Missing Products

We take care to check orders before dispatch. If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

Please contact Sptember.blooms@gmail.com within 3 days of delivery and provide:

• Your order number;
• A description of the problem;
• Clear photographs or videos of the product;
• Photographs of the packaging, where relevant; and
• Any other information reasonably requested by our customer-service team.

We will review the issue and, where appropriate, arrange a replacement, exchange, refund, or other suitable resolution.

For products that arrive damaged or defective, you should not attempt to repair or modify the product before contacting us, as this may affect our ability to assess the issue.

6. Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene requirements, perishability, customization, or other legitimate reasons.

Unless otherwise stated or required by applicable law, non-returnable items may include:

• CUSTOM-MADE PRODUCTS
• PERISHABLE PRODUCTS
• HYGIENE-SENSITIVE PRODUCTS

Any applicable non-returnable status will be communicated clearly before or at the time of purchase.

If you are unsure whether a product is eligible for return, please contact us before purchasing or as soon as possible after receiving the product.

7. Return Shipping Costs

Change of Mind or Other Eligible Returns

For eligible returns that are not due to a damaged, defective, incorrect, or incomplete product:

Return Shipping Cost: FREE RETURNS

If the customer is responsible for return shipping, we recommend using a trackable shipping service and retaining proof of shipment until the return has been received and processed.

Damaged, Defective, or Incorrect Products

If we confirm that a product was damaged, defective, incorrect, or incomplete when delivered, WE WILL COVER THE REASONABLE RETURN SHIPPING COST , subject to applicable law and our return instructions.

8. Items Lost or Damaged During Return Shipping

Customers are responsible for packaging returned items appropriately where they arrange the return shipping.

If an approved return is lost or damaged during transit, please provide the relevant tracking information or proof of shipment so that we can help investigate the matter.

Where return shipping has been arranged or paid for by us, we will work with the applicable shipping provider to resolve the issue.

9. Refund Deductions

Where permitted by applicable law, the amount refunded may differ from the original amount paid if:

• The returned product is missing parts or accessories;
• The product has been used or damaged beyond what is permitted under this policy;
• A return does not meet the stated eligibility conditions; or
• OTHER LAWFUL DEDUCTIONS.

We will communicate any applicable deduction before or during the refund process where reasonably possible.

We will not make deductions that are prohibited by applicable law.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

Email: sptember.blooms@gmail.com

Cancellation requests are subject to the status of your order. If an order has already been processed or shipped, cancellation may no longer be possible and you may need to follow the return process described above.

If a cancellation is accepted after payment has been received, the applicable refund will be processed through the original payment method, subject to the applicable processing timeframe.

11. Failed or Undeliverable Orders

If an order is returned to us because of an incorrect or incomplete address, refusal to accept delivery, repeated failed delivery attempts, or another issue attributable to the customer, please contact us at sptember.blooms@gmail.com.

Reshipping Fee: FREE

Any refund or reshipping arrangement will be handled in accordance with applicable law and the circumstances of the order.

12. How to Start a Return

To request a return, exchange, or refund:

Email: sptember.blooms@gmail.com

Please include [ORDER NUMBER / NAME / PRODUCT DETAILS / PHOTOS, AS APPLICABLE] in your message.

Our customer-service team will review your request and provide the next steps.

We aim to respond to return and refund requests within 7 business days.

13. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Store Name: Jinams
Email: sptember.blooms@gmail.com
Business Address: Taipodia Rent, Liru, Likabali, Arunachal Pradesh, Area Code: 791125
Customer Service Hours: [10.00am -8.00pm]

We’re committed to handling returns and refunds fairly, transparently, and as efficiently as possible.

Important: This policy is subject to applicable Indian laws and consumer-protection requirements. Nothing in this policy is intended to exclude, restrict, or waive a customer's statutory rights or remedies where those rights cannot legally be excluded.